This site is hosted by a company called webs, who was bought out by vistaprint. We've been having technical difficulties with the site and I have contacted webs on 4/8 and 4/15 asking for help.
Finally, on 4/21 I've gone on a web chat with them. I want you to know how the conversation went in case you are considering using WEBS yourself. Based on the fact that they are so backlogged with tech support issues that it takes them more than two weeks to answer, one might want to conclude that the web interface itself is just not working very well. I've edited out info that is either detail oriented to the running of this website or to webs. I have added nothing. I am just telling how they are performing.
me: Not happy.
me: I have asked twice, via email support for help with ____________. I have received the confirmation back twice that webs received my message (ie - the auto reply). However no reply was ever given to try to help.
me: This is a paid subscription, if I'm not mistaken as it's my own domain.
me: That webs is hosting.
me: 4/15 and 4/8 were the dates that I sent in a request for help.
me: How soon is soon. This does not seem like something that should take that amount of time. ____________.
me: ____________. . This is screwing up my whole quarter.
me: A delay is two days, not two weeks. This is a paid service. If you tell me you think more than two weeks is ok, you are REALLY lowering my entire opinion of webs and Vistaprint. I thought you had much much higher standards than two weeks, no?
me: So, when will I have this resolved? ____________.